alanodt5 Privacy Policy

1 Introduction

alanodt5 ("we", "us", "our") operates the online casino and sports betting platform accessible at alanodt5.bio (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It applies to all information collected through your use of the alanodt5 Platform, including through registration, account management, deposits and withdrawals, gameplay, promotional participation, and customer support interactions.

This Privacy Policy should be read alongside the alanodt5 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2 Personal Data We Collect

alanodt5 collects personal data through multiple channels. The categories of data we collect, and the circumstances in which we collect them, are set out below.

2.1 Data You Provide Directly

• Registration data: Full name, date of birth, Pakistani CNIC or passport number, residential address (including city — e.g., Karachi, Lahore, Rawalpindi), email address, and phone number.
• Payment data: JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details (sufficient to process PKR deposits and withdrawals), and transaction history on the Platform.
• Identity verification documents: Scanned copies or photographs of your Pakistani CNIC, passport, or other government-issued identity document submitted as part of our KYC process.
• Communications: The content of messages you send to our support team via live chat, email, or any support ticket system.
• Responsible gaming data: Self-exclusion requests, deposit limit settings, cooling-off period requests, and any other responsible gaming preferences you set within your account dashboard.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, and time zone.
• Usage data: Pages visited on alanodt5.bio, games played, betting history, session duration, clickstream data, and feature interactions.
• Cookie data: Session identifiers, preference cookies, and analytics cookies as described in Clause 8 of this Policy.

2.3 Data from Third Parties

• KYC and fraud prevention providers: Identity verification results, politically exposed person (PEP) screening outcomes, and sanctions list checks from our third-party verification partners.
• Payment processors: Transaction status updates and fraud signals from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors.

3 How We Use Your Personal Data

alanodt5 uses your personal data only for specific, legitimate purposes. We do not process your data in any manner that is incompatible with the purposes described below.

• Account creation and management: To register your alanodt5 account, verify your identity, and maintain your account in good standing.
• Service delivery: To provide access to casino games, PSL and international cricket betting markets, slot games, live dealer tables, and all other alanodt5 Platform features.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and bank transfer, and to maintain accurate financial records.
• Legal and regulatory compliance: To conduct KYC and anti-money laundering (AML) checks, retain transaction records as required by applicable law, and respond to lawful requests from regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as described in the alanodt5 Terms & Conditions.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion and deposit limit settings, and fulfil our duty of care obligations to players.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes related to your alanodt5 account.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and alanodt5 news via email or SMS. You may withdraw this consent at any time by updating your communication preferences in your account dashboard or by contacting support.
• Platform improvement: To analyse aggregate usage data and improve the functionality, performance, and user experience of the alanodt5 Platform.

4 Legal Basis for Processing

alanodt5 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and alanodt5 — specifically, the alanodt5 Terms & Conditions — including account management, service delivery, and payment processing.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory obligations, including KYC, AML, and record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of alanodt5's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

alanodt5 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other financial institutions as necessary to process your PKR transactions. These parties act as independent data controllers in respect of your payment data and are subject to their own privacy policies and regulatory obligations.
• KYC and identity verification providers: Third-party identity verification and AML screening services engaged by alanodt5 to fulfil our legal compliance obligations. These providers process your data solely on our instructions and are bound by strict data processing agreements.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers that support the operation of the alanodt5 Platform. All such providers are contractually obligated to process your data only as instructed by alanodt5 and to maintain appropriate security standards.
• Legal and regulatory authorities: Where alanodt5 is required by law, court order, or lawful regulatory request to disclose your personal data to a government authority or law enforcement agency, we will do so. Where permitted by law, we will notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of alanodt5's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

6 International Data Transfers

The alanodt5 Platform serves players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. Some of our third-party service providers — including cloud infrastructure and KYC verification partners — may process your personal data on servers located outside of Pakistan.

Where your personal data is transferred outside Pakistan, alanodt5 takes appropriate steps to ensure that such transfers are subject to adequate safeguards, including contractual data protection clauses that require the recipient to protect your data to a standard at least equivalent to that described in this Privacy Policy.

If you have questions about the safeguards in place for any specific international transfer of your data, please contact us at the details provided in Clause 14.

7 Data Retention

alanodt5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account's active life plus a minimum of five (5) years following account closure, to satisfy AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with applicable financial regulations.
• Communications and support records: Retained for three (3) years from the date of the last communication, or longer if the communication is relevant to an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for as long as you remain subscribed to alanodt5 marketing communications, plus a reasonable period following your withdrawal of consent to demonstrate compliance.
• Technical and usage data: Retained in aggregated, anonymised form for an indefinite period for platform analytics purposes. Individual session logs are retained for up to twelve (12) months.

Upon expiry of the applicable retention period, alanodt5 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

8 Cookies & Tracking Technologies

The alanodt5 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit alanodt5.bio. The following categories of cookies are used:

alanodt5 does not use third-party advertising or social media tracking cookies. You may manage your optional cookie preferences through the cookie settings panel accessible from the footer of the alanodt5 Platform. Please note that disabling non-essential cookies will not affect your ability to use the Platform's core features.

9 Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that alanodt5 holds about you. To exercise any of these rights, please contact us at the details in Clause 14. alanodt5 will respond to all valid requests within thirty (30) days.

• Right of access: You have the right to request a copy of all personal data alanodt5 holds about you, along with information about how and why it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by alanodt5. Some corrections can be made directly through your account dashboard.
• Right to erasure ("right to be forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You have the right to request that alanodt5 restrict the processing of your personal data in certain circumstances, for example while a disputed accuracy issue is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of alanodt5's legitimate interests, including profiling. You also have an unconditional right to opt out of direct marketing at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

10 Children & Minors

The alanodt5 Platform is strictly intended for adults aged 21 years and over. alanodt5 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a minor, we will immediately suspend the associated account, delete the data, and forfeit any associated balance pending investigation in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on alanodt5, please contact our support team immediately at [email protected]. We take this obligation very seriously and will act promptly on all such reports.

We strongly encourage parents and guardians to use parental control software on devices accessible to minors to prevent access to gambling platforms including alanodt5. Further guidance is available on our Responsible Gaming page.

11 Data Security

alanodt5 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data in transit between your device and alanodt5 servers.
• Encryption at rest for sensitive personal and financial data stored in our databases.
• Multi-factor authentication requirements for alanodt5 staff accessing player data systems.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their specific role.
• Regular third-party security audits and penetration testing of the alanodt5 Platform infrastructure.
• Intrusion detection systems and 24/7 security monitoring.
• A documented incident response procedure for identifying, containing, and notifying affected players of any data security breaches in accordance with applicable law.

While alanodt5 takes all reasonable steps to protect your data, no system is entirely impenetrable. You are responsible for maintaining the security of your alanodt5 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

12 Third-Party Links

The alanodt5 Platform may contain links to third-party websites, including payment processor portals for JazzCash, EasyPaisa, and banking institutions. alanodt5 has no control over the content, privacy practices, or data collection activities of these third-party sites.

This Privacy Policy applies solely to the alanodt5 Platform at alanodt5.bio. We strongly recommend that you review the privacy policy of any third-party site you visit before submitting any personal data to that site. alanodt5 accepts no responsibility or liability for the privacy practices of third-party websites.

13 Updates to This Privacy Policy

alanodt5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services offered on the Platform. When material changes are made, we will notify registered players by email to the address on file and will update the "Last Updated" date at the top of this document.

Your continued use of the alanodt5 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree to any revision, please discontinue use of the Platform and contact support to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how alanodt5 is protecting your personal data.

14 Contact & Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alanodt5 handles your personal data, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry / Privacy Rights Request
• Live Chat: Available 24/7 from within your alanodt5 account dashboard — average response time 3–5 minutes.

For responsible gaming concerns, self-exclusion requests, or deposit limit queries, please visit the Responsible Gaming page or contact our support team directly via live chat.